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Returns

All vintage items can be returned and issued with a refund, however, this is only possible if they arrive at our address within 14 days of receipt. Items that are returned after the 14 day cool off period are not eligible for a refund and there will be a charge for returning the goods to the sender. 

Returned items that have been ordered with free shipping will have the original delivery costs deducted from the refund amount. 
All items will be inspected upon return.
All items must be unused and in the same condition as you have received them. We will need the invoice to process your refund.
All items returned to us in an unsuitable condition will not be accepted and there will be a charge for returning the goods to the sender.

Refunds can only be processed to the account / card / payment method used to originally pay for the order.
Returns can take up to 10 business days to be carried out and refunded, also depending on your bank and method you paid with. In this period customers who use after-pay are still liable for payment. Please take this into account.
All items are sold and shipped with a hangtag, if they are detached or removed, a refund will not be possible.
 
All returns will have to be shipped to the following address*:
Stax RETURNS
Ref: Returns #(order number)
Europalaan 2B - Unit E1.1
3526 KS, Utrecht,
The Netherlands.
 
It is also possible to return your order by booking an appointment here.
 
*We can not be held responsible for any lost shipments, we suggest you ship us your return using tracked mail.